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Frequently Asked Questions
Here are some of our most frequently asked questions below, we really hope they help and that you have a great time with us.
1. Is admission guaranteed?
Tickets for all television and radio shows/events produced before a live studio audience are free and distributed in excess of studio capacity to compensate for "no shows". Seats are limited and ticket holders will be admitted on a first-come, first-served basis, based on the capacity of the studio. Admission is not guaranteed for any show/production.
2. What happens if we're not admitted?
Guests who are not admitted MAY be offered priority pass seating to a future recording of the same show OR a different show**. The ApplauseStore® Audience Manager at the studio will provide all the necessary information on the night. Unfortunately, we are unable to cover or pay for any travel/accommodation costs that may have been incurred. ApplauseStore® Productions reserve the right to refuse any person/s admission. **Subject to availability.
3. Photographic Identification Requirements
All ticket holders attending a show now must bring a valid photo ID. If the lead ticket holders photo ID does not match the name on the eTicket you will not be admitted. Every additional guest must also bring a form of photo ID.
Valid forms of ID: Passport, Driving Licence, PASS Card, HM Forces ID card, Police Warrant Card, Biometric Residents Permit Card, Citizen's Card or a Blue Badge. You can also bring an out-of-date passport if that is all you have. We will accept clear photographs of these forms of ID via a mobile device.
Our Audience Managers will check and scan everyone’s photo ID before being processed for entry.
4. I need to change/update my account details
You can update most details in your account online, apart from your name. This is to prevent ticket fraud and the passing-on/selling of our exclusive free tickets. If you need to update your last name, please send an email to audience@applausestore.com with the emaill adress you are registered with us, your new and old details using subject line 'NAME UPDATE''.
We check individual photographic identification at every show/event, so your name must match the ID. We are unable to change complete names on each acount.
We require a minimum of 72 hours notice prior to your show date and name changes are not possible on actual show dates.
5. What time should we arrive at the studio?
Sadly there is no exact time we can give you to arrive at the studio. All entrance is served on a first come first served basis so we can only advise you to arrive as early as you can before the 'arrive by' time on your ticket. If your eTicket clearly states 'Priority ticket' then YOU MUST be at the studio no later than the 'arrive by' time or your priority status will become void.
6. Are there age restrictions?
Yes. These are set by the Producers of the shows and not by ApplauseStore®. We are not authorised to make exceptions. Every show has a different minimum age limit for its audience according to the editorial content of the show. Most shows require audience members to be at least 16 or 18, although some admit children as young as 8, 10 or 12 years old. The minimum age limit per show is clearly displayed on our website, and on our eTickets, or at the time of booking from one of our Audience Researchers.
We will require proof of age at every show/event. If you do not have photographic ID for anyone under the age of 16, we will accept the original physical copy of a birth certificate, providing the surname matches that of an attending adult's photographic ID. If this is not produced, entrance will be denied. All those aged 12-17 years MUST be accompanied by an adult.
7. How long does the show last?
Most half-hour and hour-long programmes take at least 2 to 3 hours to record one episode. The actual time depends on a number of factors including possible re-takes of scenes (the 'cock-up's' you don't see at home) or technical problems. Please allow enough time for your visit to the studio. Most shows that are transmitted live last the length of the broadcast plus an hour for loading and unloading.
8. How do we find the studio/location?
Our shows are recorded and/or transmitted from many different studios and locations all around the world. A map and directions providing general travel information to each venue/studio/location can be found via the 'Studios' link on the navigation bar at the top of our website. We recommend that you find more detailed information prior to setting off for the journey. Please be sure to allow plenty of time for traffic and parking.
9. Guests with disabilities and/or restricted mobility
Upon arrival at each show/event, please see one of our ApplauseStore® Audience Managers who will do their very best to look after you (& your guests) with special requirements for health, safety and welfare. Special access/wheelchair seating is available at all studios/locations, but subject to availability on the day. This cannot be booked in advance and will be served on a first-come, first-served basis on the day.
All guests attending with a wheelchair must have one able-bodied helper with them to assist in loading in and out of the studio complex.
Disabled parking is usually available in and around the area of each studio/location, so please ensure that you research this before attending. If you have further questions, please contact us via our WhatsApp channel link on your eTicket.
10. What does 'Priority Ticket' mean?
On certain occasions, guests of the production company and/or celebrity friends or relatives who are appearing on the show will be supplied tickets/etickets with Priority tickets clearly stated. They are asked to go straight to the front of the audience queue to announce their arrival to the ApplauseStore® Audience Manager and are usually placed in a separate queue. Please note: Priority ticket holders will be detailed on the Audience Manager's guests list and must announce their arrival. Priority ticket holders must strictly arrive no later than the 'arrive by time' stated on the ticket WITHOUT EXCEPTION. Late arrival will void any form of priority access.
11. The selling of free television/radio audience tickets?
ApplauseStore® operates a completely FREE ticket service. However, it has been brought to our attention that some people have been selling/advertising our exclusive free tickets on various websites including eBay. We take this matter very seriously. Anyone who is found to be selling/advertising their allocation will instantly make them void and may also face formal proceedings against them. If you have bought or know anyone advertising our exclusive free tickets for sale, we would very much like to hear from you.
12. Can we arrange tickets for a large group or social club?
We do accept group bookings on some shows. Parties of around 20 people or more will be asked to provide us with a full list of confirmed names and a copy of a coach receipt (if applicable) no less than seven days prior to the recording/transmission date. We also advertise when we are taking group bookings for certain shows here on our Show Schedule page or via marketing emails.
13. Do ApplauseStore® provide transportation?
No, we have no services available for individuals. However, we can possibly provide information on reliable coach companies for groups of 40 or more that have made advance reservations.
14. Is there parking at the studio and is it free?
Most studios that are outside city centres provide audience parking for free. If you visit a studio with 'street parking' (on the city roads), please be advised that you park at your own risk. Be sure to read the signs for parking restrictions (if any). If you choose to park in a public car park near a studio, you will be responsible for the parking fee.
15. Is food & drink available at the studio?
Some studios do have bars/cafes available, and some shows occasionally provide free snacks and drinks. However, we suggest that you plan on eating before you go to the studio as there may not be food or snacks available.
16. Will we be able to meet the celebrities or guests appearing on the show?
Although the 'stars' enjoy having you in the studio as their guests, they are working, and time does not permit personal interaction with each and every audience member. On certain occasions, there may be an opportunity for a handshake or an autograph, but we can't promise that simply due to time constraints and the number of guests involved.
17. Data Protection
Any personal information you supply to ApplauseStore® Productions Limited will be used in accordance with our Privacy Policy. Our website is owned and run exclusively by ApplauseStore® Productions Limited. ApplauseStore® respects your privacy and will continue to do so in the online world. For full details please refer to our website under the section 'About Us'.
18. Duplicate ApplauseStore® accounts
These are strictly prohibited. If anyone is found to have duplicate accounts, all will be removed and banned from using our ticketing services in the future.
Last updated February 2024.
